Online Counselling Appointments

Appointment Types

Complimentary Consultation – Free for 20 Minutes (new clients only)

The 20-minute free consultation (valued at $64) is available for all new clients to see if they feel comfortable with the online format and your online psychologist, Wendy Lee. The consultation can be booked online and is a video consultation.

After 20 minutes, if you would like to think about whether you would like to work with Wendy in the future, you will have the flexibility to do so. There is absolutely no obligation to continue further after the 20-minute complimentary session.

Bulk Billed Medicare Consultation

Psychange offers bulk billing to clients with a Health Care Card and for those experiencing financial distress. We know that times are difficult and so we make sure that clients can receive the help that they need even if they are not able to pay the full fee to do so.

You will need to have a Mental Health Care Plan from your GP before you can access bulk billing for your session.

The consultation can be booked online and is a video consultation. If you are a new client, please think about booking a 20-minute complimentary session to ensure that we are the best match for your needs.

Medicare Consultation – $160 for 50 minutes ($66.65 after rebate)

Please choose the Medicare Consultation when you have a Mental Health Care Plan from your GP, and would like to claim a Medicare rebate for your session.

Private Consultation – $160 for 50 minutes

Please choose the Private Consultation when you think you might need one or more online counselling sessions, but would like to pay for them privately.

Appointment times

All appointments with new clients occur on Saturdays. If you booke the 20-minute complimentary session then you can organise your first appointment for any available time during the week (day or evening) or on Saturday.

If you book a full session on the Saturday, you will be free to choose going forward whether you would still like to be seen on Saturday or would prefer a time on a weekday.

At PsyChange, we understand that you might work full-time and/or have family responsibilities that make it difficult to attend online counselling appointments during weekdays.

For that reason, we offer appointment times after 5pm on weekdays and on Saturday for your convenience.

Fees and Rebates

Fees

The fee for each full price online consultation is $160 for a 50 minute session. This fee is substantially less than the Australian Psychological Society’s recommended fee of $260 for a 40-60 minute session.

You will be asked to provide your credit card details to secure all appointments other than the 20-minute complimentary session. We will hold your credit card details securely in our Australian-based software and will be billed at the start of your appointment.

Bulk billing clients will be required to provide a credit card to secure their appointment. The card will only be charged in the event of a late cancellation or non-attendance.

Medicare Rebate

If you have a Mental Health Treatment Plan from your GP, then you can claim a rebate for up to 10 sessions each calendar year. The rebate is $93.35 for each session. This means that your out of pocket cost for each Medicare session is $66.65.

Health Fund Rebate

Rebates from health funds will depend on your fund and level of cover. Please check with your health fund to determine whether you are eligible for a rebate and the amount of rebate for each session.

If you would like to claim against your Health Fund, please book the “Private Online Consultation” session.